Refund Policy
Last updated: June 1, 2026
Eligible for Refund
- eSIM has not been activated (QR code not scanned/installed)
- Order failed due to technical error on our end
- Duplicate or accidental purchase reported within 24 hours
Not Eligible for Refund
- eSIM has been activated or installed on a device
- Data has been partially or fully consumed
- Plan validity period has expired
- Device incompatibility discovered after activation
How to Request a Refund
Contact our support team at support@esimplatform.com or via the Help Center within your account, including your order number and reason for the refund request.
Processing Time
Approved refunds are processed within 5-7 business days and will be credited to your original payment method or wallet balance.
Vendor Marketplace Orders
Orders placed through vendor-listed plans follow the same refund eligibility rules. Refunds are processed by the platform; the vendor's commission is reversed accordingly.